Privacy Policy

SOLITAIRE JEWELLERY operates this website and is responsible for the store's handling of personal information described in this policy. It applies to visitors, customers, account holders and people who contact us about an order or our services.

This policy covers the current storefront, customer account, review, wishlist, cart, checkout and order-support features.

The information handled by the store can include:

• Your name, email address and phone number.
• Shipping and billing addresses and the selected delivery area.
• Account profile information and authentication identifiers.
• Cart contents, wishlist items and account preferences.
• Order history, ordered-item records, delivery details and customer notes.
• Reviews, ratings and the reviewer name submitted with a review.
• Messages and information you provide when requesting support.
• Essential cookie, session, device and security information generated when the website is used.

We use personal information where reasonably necessary to:

• Create, authenticate and maintain customer accounts.
• Save carts, wishlists, profiles and delivery addresses.
• Check stock, create and manage orders, and coordinate delivery.
• Provide customer service and respond to order or product issues.
• Moderate reviews and display approved review content.
• Detect fraud, abuse and unauthorized access and maintain site security.
• Keep necessary business records and comply with applicable legal obligations.

The website uses essential cookies or comparable identifiers to maintain sign-in, preserve a guest or signed-in cart and support a continuous checkout and order-confirmation experience. Disabling these essential technologies may prevent those features from working correctly.

The application and its infrastructure may create technical and security records, such as IP address, browser or device information, request timestamps and sign-in or security events, where needed to operate, troubleshoot and protect the service. This policy does not claim that the current website uses optional advertising or marketing cookies.

Reviews are submitted through an authenticated account and are moderated before public display. If approved, the rating, optional title and review text, reviewer name, review date and a verified purchase label where applicable may appear publicly. Your account email is not displayed as part of the public review.

We may use service providers that help us operate the website, authentication, data storage, hosting, delivery, security and related business functions. Supabase supports the application's authentication, database and product-image storage services.

Relevant customer and delivery information may be provided to delivery providers where needed to complete an order. Information may also be disclosed where required by applicable law, to protect customers or the store, or to obtain necessary professional advice. Providers should receive only the information reasonably needed for the relevant function.

Payment is made in cash when the order is delivered. The website does not offer card payment and does not ask for or store customer credit-card numbers as part of checkout.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including account and order administration, legal obligations, security, fraud prevention and dispute handling. Different records may need to be kept for different periods. Information is deleted or anonymized when it is no longer reasonably needed, subject to applicable obligations.

We use reasonable technical and organizational measures intended to protect personal information and restrict administrative access. No website or storage method can be guaranteed completely secure, so customers should use a strong password, protect their account access and contact us if they suspect unauthorized activity.

Signed-in customers can update profile information, manage saved addresses and wishlist items, and review their order history through the account area.

You may contact us to ask about personal information associated with you or to request access, correction or deletion where applicable. We may need to verify the request and may retain information that remains necessary for order records, security, disputes or legal obligations.

Privacy questions and requests can be sent to solitaire961jewellery@gmail.com or raised by phone at +961 70 868 563.

You may also contact us on WhatsApp.

Store: Sehet Aeen Seke, Borj El Brajneh, Beirut, Lebanon.

We may update this policy when the website, store operations or applicable requirements change. The current version will be published on this page.